extra value
Digitising and Automating Legal Claim Processes for Bilklager
BILKLAGER
About the client
Bilklager is a leading claims management company specialising in helping clients claim and obtain their rightful compensation across various sectors, including automotive and banking. Led by Norway’s foremost expert on complaint cases, Dag Rune Flåten, Bilklager has an impressive track record, securing over 500 million NOK in compensation for more than 1,700 clients.
Their success includes notable cases against prominent institutions such as Norway’s largest bank, DNB, and companies like Tesla in the automotive industry. With a trusted reputation, Bilklager is dedicated to achieving resolutions for its clients’ claims, ensuring fair treatment and compensation.
CHALLENGEs
Bilklager faced the challenge of manually managing and coordinating various systems, which included reaching out to affected car owners, overseeing the claim procedure, and managing compensation after claim resolution. This process required significant time and effort. Additionally, Bilklager’s initial website had performance issues, which prompted the need for faster response times, smoother workflows, and a visually appealing interface.
To address these challenges and enhance operational efficiency, Bilklager sought a technology partner. The primary goals were to redesign the website for an improved user experience, automate workflows, and migrate large datasets into a cloud database. This required a comprehensive revamp of the front-end, aimed at enhancing the user experience, streamlining processes, and improving overall operational efficiency at Bilklager.
SOLUTIONS
The dedicated team at Codora implemented an impressive cloud-based solution within a fixed-cost budget, following an agile approach to delivery that revolutionised Bilklager’s complaint-handling process. The new system streamlines the submission of complaints by enabling claimants to easily enter relevant information through a cloud-based platform. This information is then promptly validated and verified in real-time through automated workflows.
To eliminate the manual processing of complaints received via email, the team created a user-friendly platform where complainants could directly log in and lodge their complaints. To ensure data accuracy and prevent duplication, the system leverages trusted third-party providers for real-time verification of car data. Payment reminders and notifications are managed through Stripe, an online payment processing platform, offering users the flexibility to make immediate or deferred payments.
By implementing this solution, Bilklager significantly reduces the time and effort required for manual processing while improving the overall efficiency of its operations. Throughout the project, the committed team at Codora demonstrated exceptional capabilities and flexibility, proactively addressing additional requirements and accommodating client requests for changes. The project was successfully executed, meeting the specified timeline and budget requirements.
Technology and Integrations
Back-end
Front-end
Design
Hosting
Project Management
Communication
Technique
The application uses third-party APIs for real-time car data verification (vegvesen.no) and for sending notification alerts via email and SMS (Brevo.com). To ensure optimal performance monitoring, the team integrated New Relic for monitoring the web app’s performance. Additionally, Better Stack was implemented to monitor website uptime and efficiently manage background job monitoring.
results
- Revamped website with new design
- Improved operational efficiency by workflow automation
- Streamlined processes
- Enhanced customer experience
- Optimal resource allocation by eliminating labour-intensive manual tasks
